Waterside Health & Rehab Center
Nursing Home Facility
249 South Newtown Rd, Norfolk, VA 23502
Waterside Health & Rehab Center is a senior care community located in Norfolk, VA. It provides nursing home care and senior living for older adults in the Norfolk area. To learn more or schedule a tour, call (757) 892-5500.
Operated by Saber Healthcare Group, which runs 114 communities in our directory.
With 197 beds, Waterside Health & Rehab Center is one of the larger communities in the area, senior care communities in Norfolk average about 94 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 57% of its licensed beds, so availability is more likely here than at busier communities nearby. That is below the Norfolk average of roughly 82%.
Medicare rates this community 3 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in June 2023 and recorded 12 deficiencies.
Residents receive about 4.1 hours of nursing care per day on average, including 0.9 hours from a registered nurse. Communities in Norfolk average about 3.5 hours. Nursing staff turnover over the past year was about 36%.
The community is located in Norfolk City County, VA.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 52 problems at Waterside Health & Rehab Center. 3 findings involved harm to a resident. 1 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $8,375.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, a pattern
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from the wrongful use of the resident's belongings or money.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Show 4 more
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
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Could cause more than minimal harm, one or a few residents
Environmental
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Waterside Health & Rehab Center offers nursing home care and senior living.
Facility details
- Organization type Non profit - Corporation
- Beds / units 197
- Occupancy 57%
- Nursing hours per resident/day 4.1
- Annual staff turnover 36%
- Last health inspection June 2023
Resident & family reviews
No one has shared a review of Waterside Health & Rehab Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.