Heritage Hall-Rich Creek
Nursing Home Facility
120 Old Virginia Avenue, Rich Creek, VA 24147
Heritage Hall-Rich Creek is a senior care community located in Rich Creek, VA. It provides nursing home care and senior living for older adults in the Rich Creek area. To learn more or schedule a tour, call (540) 726-2328.
Operated by Heritage Hall, which runs 13 communities in our directory.
Heritage Hall-Rich Creek is licensed for 120 beds.
Federal reporting puts occupancy at about 85% of its licensed beds.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. The individual scores differ noticeably: 2 stars for staffing against 4 stars for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in March 2024 and recorded 10 deficiencies.
Residents receive about 3.6 hours of nursing care per day on average, including 0.4 hours from a registered nurse. Nursing staff turnover over the past year was about 38%.
The community is located in Giles County, VA.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 20 problems at Heritage Hall-Rich Creek. None of them caused harm to a resident. 1 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Nursing and Physician Services
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure medication error rates are not 5 percent or greater.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Show 2 more
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Minimal harm or the potential for it, widespread
Administration
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
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Minimal harm or the potential for it, widespread
Administration
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Heritage Hall-Rich Creek offers nursing home care and senior living.
Facility details
- Organization type Non profit - Corporation
- Beds / units 120
- Occupancy 85%
- Nursing hours per resident/day 3.6
- Annual staff turnover 38%
- Last health inspection March 2024
Resident & family reviews
No one has shared a review of Heritage Hall-Rich Creek yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.