Birch Hill Care Center
Nursing Home Facility
1475 Birch Hill Lane, Shawano, WI 54166
Birch Hill Care Center is a senior care community located in Shawano, WI. It provides nursing home care and senior living for older adults in the Shawano area. To learn more or schedule a tour, call (715) 526-3161.
Operated by North Shore Healthcare, which runs 57 communities in our directory.
With 50 beds, Birch Hill Care Center is one of the larger communities in the area, senior care communities in Shawano average about 32 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 84% of its licensed beds. That is above the Shawano average of roughly 68%.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in February 2026 and recorded 11 deficiencies.
Residents receive about 3.3 hours of nursing care per day on average, including 0.6 hours from a registered nurse. Nursing staff turnover over the past year was about 30%.
The community is located in Shawano County, WI.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 22 problems at Birch Hill Care Center. None of them caused harm to a resident. 9 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, one or a few residents
Resident Rights
Keep residents' personal and medical records private and confidential.
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Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Give the resident's representative the ability to exercise the resident's rights.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Respond appropriately to all alleged violations.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide enough food/fluids to maintain a resident's health.
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Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Show 3 more
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Respond appropriately to all alleged violations.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Birch Hill Care Center offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 50
- Occupancy 84%
- Nursing hours per resident/day 3.3
- Annual staff turnover 30%
- Last health inspection February 2026
Resident & family reviews
No one has shared a review of Birch Hill Care Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.