Polaris Rehabilitation and Care Center
Nursing Home Facility
2700 E 12th Street, Cheyenne, WY 82001
Polaris Rehabilitation and Care Center is a senior care community located in Cheyenne, WY. It provides nursing home care and senior living for older adults in the Cheyenne area. To learn more or schedule a tour, call (307) 634-7986.
Polaris Rehabilitation and Care Center is licensed for 105 beds, about typical for the area, where senior care communities in Cheyenne average about 103 beds.
Federal reporting puts occupancy at about 66% of its licensed beds.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Cheyenne average about 2.7 stars. Its most recent standard health inspection was in January 2026 and recorded 23 deficiencies.
Residents receive about 3.5 hours of nursing care per day on average, including 0.9 hours from a registered nurse. Nursing staff turnover over the past year was about 69%, which is high and can affect continuity of care.
The community is located in Laramie County, WY.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 39 problems at Polaris Rehabilitation and Care Center. 3 findings involved harm to a resident. 29 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $62,647.
Findings from the most recent inspection cycle
-
Caused harm to a resident, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
-
Caused harm to a resident, one or a few residents
Pharmacy Service
Ensure each resident’s drug regimen must be free from unnecessary drugs.
-
Caused harm to a resident, one or a few residents
Pharmacy Service
Ensure that residents are free from significant medication errors.
-
Could cause more than minimal harm, widespread
Administration
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
-
Could cause more than minimal harm, a pattern
Nutrition and Dietary
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
-
Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
-
Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
-
Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Show 15 more
-
Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
-
Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Assess the resident when there is a significant change in condition
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
-
Could cause more than minimal harm, one or a few residents
Nursing and Physician Services
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
-
Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
-
Could cause more than minimal harm, widespread
Nursing and Physician Services
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
-
Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
-
Could cause more than minimal harm, one or a few residents
Resident Rights
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
-
Could cause more than minimal harm, widespread
Nursing and Physician Services
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
-
Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
-
Could cause more than minimal harm, a pattern
Nursing and Physician Services
Post nurse staffing information every day.
-
Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Polaris Rehabilitation and Care Center offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 105
- Occupancy 66%
- Nursing hours per resident/day 3.5
- Annual staff turnover 69%
- Last health inspection January 2026
Resident & family reviews
No one has shared a review of Polaris Rehabilitation and Care Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.