Golden Livingcenter Greensboro

My father was at this facility for antibiotic therapy (for sepsis) for 2 1/2 weeks. His family all lived three states away, and we were assured that we would be kept informed of his progress and notified of any changes. He was improving and all seemed fine when we left him there and drove home to PA and NJ, and the Golden Living staff was calling me (his daughter) about every little thing at first. But by the 2nd week they stopped calling, and when my sister and I got back down there for a visit at the end of that week, we found that his condition had changed considerably, for the worst. Staff member after staff member came into his room while we were there to inform us that he had suffered "a setback" (an understatement, by the way) during the previous few days. But not one of them bothered to pick up the phone and notify us BEFORE we got there. Over the next few days, we witnessed nurses aides taking their sweet time about attending to him, nurses not helping us get access to the nurse practitioner/doctor we were asking to speak with about his clearly worsening condition, and my father yelling in anguish at times. Meanwhile, he had gone into kidney failure, his blood pressure was dropping, he had developed a blood clot in the arm where the pic line was, and he was delirious half the time--and no one was talking about moving him to the hospital until his condition was dire. He almost died in the hospital the night after they finally decided to send him there. We understand that nursing homes are not staffed for conditions as severe as my father's ended up being. But why didn't they send him to the hospital way sooner? Was it about the money they could still get while he was in their facility? My father passed away a month ago (in a hospice that treated him with much more care and respect, thank goodness) because the antibiotics weren't working, and the sepsis took over. And, given his advanced age (95), that would likely have been the outcome anyway. But I will never forgive this facility for making my father and my family suffer the way they did. If you want good care for your loved one, stay away from this place!

by Linda, Oct 2016