Southlake Nursing & Rehabilita

I recently removed my mother from this facility. There were repeated
incidents of lack of care in the evening and weekend shifts when
supervisors were not there. Although the day shifts seemed to try to
correct what other shifts were doing I did not feel that my mother was
safe there. I saw staff members ignore patients requests for help in
getting into bed and being yelled at for attempting to get ice out of
the ice machine. Although the day time staff was excellent I worried
about the shifts when the administrators were not there.

— Verified visitor, Aug 2009