University Heights Health And Living Community Inc

Our family members were residents here June-October of '16. The staff lacks
communication with each other, with the patient, and with the family. When we asked
questions about our family members health in Long Term Care, no one seemed to know
anything about them, their care, or their current status. No one ever knew details of labs,
results, current conditions of issues, or even if they had eaten that day. Answers were always
vague, or not available. We were commonly told "We are severely understaffed. Can you call
back and ask someone else later?" We felt that the patients here were neglected because the
majority of the on-floor staff seemed uncaring, and seemed bothered to have to check on the
residents. The policy is that each resident is checked on every 2 hours or less, however, we
spent a number of hours at a time in the room, and never saw anyone come in. The response
time to pressing the call button runs on average from 45 minutes-2 hours. This response time
was consistent over 5 months. The staff seemed to be unaware of the general health of our
family member, and we would regularly have to call and request them to be seen by the
Nurse, or ask to have common medical procedures started. Most of the time, the health
issues were first reported to Nursing by family. Due to lack of medical skill and knowledge,
their medication was administered incorrectly, and they were taken to the hospital where they
spent 2 weeks in ICU, and another week in a regular room. Ultimately, due to the decline in
their health and the staff unwillingness to provide the care that we felt was entitled to them,
we moved them to another facility. I would never recommend this place.

— Annie Johnson, Nov 2016

My father in law had been in this facility for just a few short days before his
passing. I've never seen a more wonderful facility for the elderly. The decor,
the activities, the level of care, the compassion of the staff were all awesome.
From the time we walked in without calling first.. to the very end when all was
said and done, it was a beacon in our time of darkness. I would highly
recommend this facility to anyone. I told my family this is where I want to
come if there is ever the need.

— Verified visitor, Nov 2010