ManorCare Health Services-Woodbridge Valley

My mother was at Woodbridge Valley to recuperate after an emergency hospital
stay. Problems started as soon as we checked her in. After luring us to the
nursing home with the promise of a private room, my mother was placed in a
shared room because no other beds were available (so, we were lied to). She was
in severe pain (bad enough that her doctor had her on Oxycontin), but the
nursing home didn't have anything stronger than Tylenol available and because it
was the end of the day, wouldn't get her anything stronger until the next
morning. Throughout her stay, she was given her pain medication on an erratic
schedule, leaving her very uncomfortable. The food was poor. Her roommate
needed help with the bathroom, but no aides would come to help her and she often
had accidents. The worst was that my mother got to the point she couldn't take
it any more -- so much pain, no sleep, no food -- that we told the nursing home
we wanted to leave. They refused to let her go! I signed her out against
medical orders, and they refused to remove her PIC line so I had to take her to
the emergency room to get that done. The whole time I was signing her out, the
administrator was threatening not to submit the bill for my mother's stay to
Medicare so that I would have to pay it all. Needless to say, we have not gone
back. The one bright spot was the physical therapy department - everyone there
was caring, patient, knowledgeable, and pleasant.

— Verified visitor, Mar 2009