Golden Gate Rehab And Healthcare Center

Stay far away. You will regret it for the rest of your life if you put a loved one in this facility. The administration is awful. The Social Service dept is a nightmare. They do not answer questions. Each person you ask a question of, passes you onto to another one. If you need to advocate on behalf of your loved one they will do everything possible to make it difficult for you. They over medicate the patients so that caring for them is easier.

They put them all in a room that is chaotic, crowded, smells beyond words, and they treat the patients like crap. The halls are crowded with patients in chairs, unoccupied wheelchairs, food carts, and nurses stations. The elevators are ridiculously slow and one of the two is broken quite a bit. The staff ignores you if you need help. I had to carry my mother out myself, and get her into a wheel chair for a trip to my home. NO ONE OFFERED TO HELP ME. They were all busy. They always tell you they are busy.

If you loved one needs care, love and attention DO NOT SEND THEM HERE. The food is awful, the bathrooms are filthy, the staff is indifferent. If you are looking for dementia care, they have no clue how to handle it. I had very high hopes when I placed my Mom here so please know this is not a frivolous gripe. I specifically asked the staff to check my Mom for a UTI over and over and over again and was ignored. I finally had to summon an ambulance to the facility to get her to a hospital. My Mom died as a result of their utter disregard for her condition. She was physically/medically in very good shape when she was placed here. Within 3 months she deteriorated to a shell of the woman she was. And that was with me going there every single day to try to help.

I had finally found a place to transfer her to [which took me 3 months as I started looking almost immediately after I saw what went on there] when she was admitted to hospital. I was so close to getting her better care; It just took so long with all the red tape they we are put thru for trying to care for our parents.

by dawn orazem, Apr 2014