Valley View Manor Nursing Home

Hello everyone my name is Linda I have been visiting a 86 year old friend
in this facility for almost 10 years. I used to be a private home health care
provider for 20 years. My friend seemed happy for the first 9 years at one
time it was the same faces all the staff were AWESOME. Then in the last
year a new owner bought the facility that is when everything changed.
They cut the staff down its gone DOWNHILL FAST. Last summer my friends
blue blanket was smelly and stained of urine. He was always wet. I did not
say much he does not like the food his son who is a angel brings in three
meals in a day for his father. I left in Oct. 09 and came back on may 2010
nothing had changed. IT WAS MY MISSION TO TAKE CHARGE AND KEEP MY
GOOD FRIEND DRY. That was when all my problems started. There are
some aids there that are just there for there pay check you can tell they
really hate there job. It was like fighting city hall in there it just caused a
hostile environment for all of us. I was coming in all hours around the clock, i
would show up at 3.30am checking on my friend a aid told me it was just
two of them working in the night plus two nurses. NO WONDER HE WAS
WET! His sheets were soaking wet with urine every morning. WOW
imagine laying like that it disgusts me, then in june he had ants crawling all
over the room. I took charge to try and get them to take care of that. The
housekeeping staff told me they notified the staff that there were ants but
nobody listened. No problem all is taken care of. A resident told all the staff
he was going home and out he went at 8.15pm at night in his wheel chair
no staff member see him leave. Thank god a friend and I saw him coming
out of the facility. I saw a poor old lady shut out of her unit she was still in
the building her night gown was stained she could have left the facility.
First time ever I called the state of NY I was told that was a lost cause,
well that person was right. The lady from the state told me she liked the
administrator Judd and she got on very well with all the staff in rome ny. I
dont think two aids and two nurses taking care of 82 residents is enough
what kind of quality care can they give? I talked to the lady from the state
today she told me on paper this facility showed there were more than two
aids working the night shift, I told her that is not true I would show up
very ealy in the morning I would ask how many aids were working they do
not match up with what this facility said. Then I asked her do you find out
the names and check out the time cards and pay to verify this she told me
NO she does not do that she only goes by numbers........OH REALLY YOU
FIGURE THAT OUT!.......The bottom line is that I have been banned from
this facility WHY because I witnessed too much! I was a threat to the
administrator and he had to get rid of me. My final BAN he told his son that
I asked a aid to toilet his dad before I left.....TRUE well the administrator
JUDD did not want a visitor to do that, so he told the son to tell me I was
BANNED FROM THE FACILITY.....IF YOU HAVE A COMPLAINT AND THEY FIND
OUT YOU CALLED THEY WILL TAKE IT OUT ON YOUR LOVED ONE. And they
do not give out drug tests for all the employees in this facility, so if you
dont want a aid who is high taking care of your loved one do not put them
in this facility. There is the veterans home I love that facility they are first
class. I have started to protest out side this nursing home the real reason
why I was banned was because I called in the state.

— Verified visitor, Sep 2010