Seven Acres Jewish Senior Care Services Inc

I truly wish that I could give them ZERO STAR. For those who are planning to send their loved ones to a "CERTIFIED DEMENTIA" nursing home like Seven Acres, you should think extremely hard before doing so as they have zero compassion for elderly who has Dementia. They are in it for the Medicaid money and of course any donations from others who believe they are super duper fabulous and using Jewish and God to get your money! Best of the best hypocrites in Houston! Another thing, they also tried to double dipping Dad's expenses by sending him another bill for room charges. Again Dad has 100% Medicaid coverage.

This review is regarding to my 89 year old Dad who has severe Dementia and hearing loss. Noted that he has Medicaid coverage, and we believe that Seven Acres was getting his Medicaid funding but they failed to provide services to him. Noted that Seven Acres is supposed to be a "Dementia certified" facility. However, everything that they had done to Dad weren't focusing on his needs as a Dementia patient. Here is what happened:

Dad was a resident at Seven Acres from 5/6/16 to 5/16/16. On 5/10/16 at 8:48pm, LVN Milla called and left me a voicemail saying that Dad fell down and that his face, nose, mouth, and right knee were bleeding, but she claimed that the bleeding had stopped and quoted the status as "inactive bleeding". She also said that everything was okay with Dad, and it was unnecessary to visit the ER. When my family and I rushed to Seven Acres at around 9:15pm that night, Dad was still bleeding on his face, nose, and mouth. He was also choking and had difficulty breathing due to the bleeding inside his nose and mouth. His blood pressure was checked by a CNA and was relatively high between 150 and 160.

We know Dad has been taking Xarelto, a blood thinner medicine, for over a year, which could make his situation unpredictably different and dangerous to be put under control at that time. We asked LVN Milla to call an ambulance to the ER per family request, and she first refused to do so. We asked her if Dad was already checked by a Doctor or Registered Nurse, she said no and she already reported his condition accurately to the Head Nurse for the shift. We then went to check with the Head Nurse, and she said she didn't personally assess Dad's situation but relied only on Milla's words. We confronted Milla if she was aware of the medication Dad has been taking and about the side effects, she replied exactly "I know nothing about medication". She expressed impatient, unsympathetic, un- caring, unprofessional, UN-serious, non-urgent, and non-mercy attitude to us the whole time, which we didn't deserve at this very critical moment and made us very concerned about Dad's health and safety.

She eventually called for an ambulance after my family had to insist multiple times at our raised tones. She kept telling us to wait and hold while she said she had to finish some reporting tasks for other residents. She kept saying that it was unnecessary to go to ER and laughed at us for doing so. Also she was not able to tell us how exactly Dad fell down. All she said was he fell down near the nursing station, and it took them "maybe 5 minutes" before he was picked up from the floor and taken care of. We asked why they didn't immediately helped Dad. She said exactly "the nurses are also busy with other residents". Milla said that it would take the ambulance about 10 to 15 mins to arrive, and the ambulance finally arrived at almost 11pm (over an hour). She had no sense of urgency to help and follow through Dad's situation.

When Dad returned to Seven Acres the next morning, Nurse Elizabeth ensured me that she would take great care of Dad. She took away Dad's discharge paper. On the same day's afternoon, I received a call from the other nurse regarding the note from the ER stating that Dad cannot take Xarelto. She yelled at me that I should call the ER to request that note. I told her that she should contact the ER doctor for the note or review Dad's discharge paper. It wasn't the family's job to obtain the note. She insisted that if she didn't see that note, she would keep giving Xarelto to Dad. My family and I eventually went in to the nursing home to confront the staff, and they were able to find the note and stop giving Xarelto to Dad. It was very frustrating for us to deal with their unprofessional and unorganized service at Seven Acres.

We have pictures of Dad without any bruise on him on his admission date of 5/6/16. The bruises that he had on 5/10 did not appear to match from the typical results of falling down on the ground in the hallway near the nursing station. The bruises appeared to come from abuse or non care, such as a beating with some kind of object on his face and mouth. It is still a big concern to us now whether Dad did fall down or not. We strongly believe that he was abused by one or more staffs members at Seven Acres.

by Sylvia Tsang, Jun 2016