Rocky Mountain Care Clearfield

My mother has been residing at RMC Clearfield since August 2011. She has experienced several obstacles with her care, the staff and ultimately her recovering. My mother has been on a tracheal breathing tube and has kidney failure. My mother has also contracted MRSA, which has come and gone frequently during her stay at the facility.

RMC- Clearfield is the worst facility that I have seen. The staff does abide by their "policies" that are given at admittance. The nutritional staff does not understand physician orders as to a "renal" diet, means no tomatoes, and food containing sodium. The nursing staff do not follow orders very well and do not listen to the patient's when they request to be taken to hospital for health care that the facility is not providing. The nursing staff fails to recognize serious condition symptoms such as A-Fib, Heart Failure. They also do not take into consideration the importance of contacting the patient's family or POA to advise of any health status changes. The facilities billing department lacks commitment to providing the patient's family with any mailings that are sent to the facility. They also take it upon themselves to contact Medicaid/Medicare to change the status of the patient with their health insurance (Short term, long term LTC stay). The facility also becomes the contact person from Medicaid instead of the patient's POA. As a result, the patient has to provide back-payment to the facility, which causes a hardship on the patient and their family.

by Verified visitor, Jan 2012