Martha And Mary Health Service

I am writing to share my family's experience a week ago, Saturday
March 30, 2013, when we attempted to have a tour of the facilities at
Martha & Mary in Poulsbo. Due to the ineptitude of their staff the
experience was a complete disaster.

On Monday, March 18, I spoke with the director of social services, to
whom I was directed to make tour arrangements. I was very specific
that we wanted to see all facilities, including independent and assisted
living facilities. (Note: At NO TIME during this conversation did the
social services director advise me that there are no assisted living
services at the Poulsbo location.) She advised that the person I should
ask for on Saturday March 30 would be a specific manager. She also
asked if we could be there by 1:30 p.m. (earlier than I had requested)
in order to allow for enough time for the tour. I said we would do our
best to get there early.

On Saturday March 30, we arrived at Martha & Mary at about 1:20 p.m.,
expecting to see everything that might be appropriate for my mother,
expecting to be able to have our questions answered, and expecting to
be able to go over the financials for every option. Not unreasonable
expectations by the family of a prospective resident one would think.

The manager that we were told to ask for was clearly not expecting to
conduct a tour and our request/arrangements had NOT been
communicated to her by the social services director. Not only that, she
told us she had NEVER done a tour before. It went downhill from there.
She took us downstairs to the rehab facilities and showed us around;
unable to answer questions without referring to a fact sheet. We asked
about seeing the assisted living facilities, and initially she said she had
to call someone. After we sat waiting for a good 20 minutes, she told
us there are none at the Poulsbo location. So we asked about seeing
the independent living facilities and we were told we could not because
there was no one available there who could show us around.

Three of us work in the health care field. I work in HR for a mental
health facility, my husband is a master's degree in psychotherapist, and
my brother is a licensed clinical social worker and MSW who has worked
for a nursing home. We did not appreciate the unprofessional,
incompetent manner in which we, a prospective resident and her
family, were treated by the staff at Martha & Mary.

— JC Patton, Apr 2013