Villa St Francis

My mom was at this facility for over 3 years. She was fine when she
first got there, because she was able to take care of herself for the
most part. When things started getting really bad she complained of
emotional abuse. The nurses neglected her and laughed at her at
times. When I would visit on several occasions I would have to help
some of the residents who were begging for some help. One lady who
is blind was sitting waiting for her bath almost in tears. She started
telling me she dreads getting the baths and they are making her wait
so long with her anxiety. When I approached a caregiver they told me
that someone will be with her in a moment. In the meantime, this
poor resident was by herself unable to get up while the nurse was out
having a cigarette break. Another time I was there a lady was in the
middle of the room crying out loud asking for someone to help her. I
once again approached a caregiver and finally someone attended to
her. I believe if I would not of been there she would of continued to
be left unattended. We since moved my mother out and she is much
happier. This is a good facility if your loved one is not in the
advanced stages, but once your loved one needs more help they are
terrible. Would not recommend this facility to anyone. After they
milked my mother out of all her savings and the state kicked in we
received a 30 day notice to vacate. They said she needed more care
than they could give, but I believe it was that they were not getting as
much money from us. They had residents that were in more
advanced stages, but I guess they were still paying out of their
savings. Please look beyond this place they seems nice at first but
buyer beware. I am actually considering filing a suit against this place.

— Verified visitor, Oct 2011