The Covington

They act all nice then they treat your loved ones with no respect no dignity they think they
have a chef I wouldn't let him cook for my dog & that is just what your loved ones gets is bad
food that is dry burnt & when those poor people ask for something different it's a crime when
Kinch Waldruf was there he would look you in the face & say I will look in to it but yet nothing
changed. The new coordinator is a joke he don't even try to find out why someone would
move there loved one or for that matter cares they allow the residents to fight & hit one
another they put people in rooms that aren't handicapped accessible they are nothing but a
payment they tell you that your loved one gets so much out of their check then say well they
had to pay for this & that & then they have nothing to get personal things & if there is no
family to get their personal items oh well & if the person that does take them out don't like
you well guess what they get nothing! OH & YES THE THEFT THERE IS AWFUL & They Do
NOTHING. I'm so glad I have moved my loved one & I truly feel WRAL should really look at
this home because home it is not.

— Diana Ruppert, Jan 2014

My mother has been a resident for 8mths and I have requested a
Care Plan meeting twice now and was told there is no need. The RCC
is rude, incompetent and lacks follow through. I have asked nicely
that my mother have a bra on each day-they just do not comply. My
brother was in this morning 7-21-12 and found mom with a tooth
missing-again and I was Not notified nor he. She had on a man's shirt
with few buttons and no bra. Her hair a mess-when I have requested
that she go to the beauty shop for a wash/style this week, There is no
communication from the Leadership Team. I am very concerned about
her care and will be seeking out the ED this week. This community is
Substandard for my beloved mother! Frustrated daughter, Carol

— Carol Noonan, Jul 2012

On the surface, The Covington seemed very promising. However,
after a few months, it became evident that the administrator is
focused too much on the bottom line and not enough about the
residents' level of care and well-being. It is very frustrating when
problems are raised and the administrator either looks the other way
or tells an exaggerated truth to make the situation go away. Very
disappointing.

— Verified visitor, Dec 2010