The Horizon Club

Looks like a beautiful, upscale place, but look closer. The elevators in the assisted living area are deathtraps if someone is stuck on them, especially in the summer, when the temperature inside could quickly rise to over 100 degrees if someone is caught inside. Instead of immediately fixing the elevators when they are broken (which happened at least 3 times within less than 1 year while my mother was there, they take their good old time to fix it, which means that if the resident lives on the side where the elevator is broken, they have to walk all the way around the square to the other elevator, then back again to get to the main building, same in reverse when they go back to their apt. My mother also had $200 STOLEN from her wallet there. They also gave men (male aids) keys to my mother's room without having the decency or respect for her to introduce her to them first, or ask her if this would be ok. Therefore, she saw a man wandering around her apt. who she didn't know & was extremely frightened (who wouldn't be) ?? She said suppose I was undressed or in the bathroom? When I told the management about this, they promised me if wouldn't happen again. It did. Also, when she first moved in there, they NEVER told me that she had to be back by 10:00 PM to get her medication, or I should take it with me to give to her if we were coming home later. So, when I brought her back later in the evening, they refused to give it to her, & wouldn't let me give it to her (it was in a locked drawer in her apt). She is on blood pressure medication, anti-depressants, etc., & they REFUSED to let her have it! The batteries in her hearing aids weren't working a lot of the time, since nobody paid attention to them (they were supposed to be checked everyday to see if they worked), so she walked around deaf most of the time she was there, which was extremely frustrating for her - but as long as the management could hear, they could care less about their residents hearing. The also brought in plants from her terrace as there was supposed to be a hurricane in a day or two, but never sprayed them first, so she got bugs all over her apt. Where is their common sense?? A lot of the times she just sat in her apt looking at TV or looking at the walls since they were too lazy to remind her about what was going on in the assisted living or independent living bldg. even though I asked them to & we were paying for reminders since she has mild Alzheimers. Many other bad things happened there - too numerous to put on here, but the above should give you an idea of how this place is run & how much caring goes into in.

by Sharyn Weintraub, Apr 2014