Brookdale Yorktowne

It could be a very nice place, but it is beginning to look run down.
Many of the people that work there are very nice. Unfortunately, we
experienced outrageous over billing on everything from prescriptions
that are not needed to the basic and personal service rate (more than
700) dollars a month for six months and counting. Even worse, it has
taken what I consider to be an enormous amount of time and effort to
get them to correct the errors. It rises to the level that I wonder if
it is intentional. It does not seem possible that such flagrant errors
can occur for months on end even after it is brought to their
attention and they agree that errors have been made. The local people
blame corporate and nothing is corrected on the monthly bills or
overdue balaence notices. It created a tremendous hassle with long
term care insurance delaying payments and causing confusion.

The carpet is old and nasty. The building has green mold looking
stuff growing on the siding. I should have considered another
alternative before getting stuck there after paying thousands in an
unrefundable community fee that they only tell you about at the last
minute. I feel even worse for the employees than I do for the
residents and I feel very sorry for the residents who are incapable of
dealing with these issues. If you think you might need to get them to
deal with routine issues in an effective manner, you may want to
consider other alternatives. I have spent what I consider an
outrageous amount of time trying to straighten out issues with my
father's billing along with other issues that should have been handled
with one phone call. I am beyond dissappointed, frustrated and
completely dissatisfied.

— Tim Girard, Dec 2015