Grand View Manor

My mother was living in this facility but is not living there now. She will not
go back. She tells me of several incidents where she was humiliated. (She
does not have dementia.) One such incident, which was witnessed by ALL in
the dining room, was when she was shamed for using too much sugar on her
breakfast cereal. The RN who runs the place held up the sugar container and
loudly admonishing my 91-year old mother in front of all. After-wards Mother
hung her head into her cereal and ate the remainder of her breakfast with her
head bowed into the bowl. Several residents and also employees told me
about it. They were upset. When I confronted the RN, I was met with a
barrage of loud, defensive language, and a lot of blame directed toward my
mother. It was not possible to have a rational conversation about it.
I understand now, from adult children of former residents, that this is not new
behavior on the part of this person. I was approached by several other
employees and urged to file a report. They are reluctant to do so, as are other
residents, for fear of retaliation.
I myself witnessed a resident being scolded loudly, told to "get out of this
room!!!" The resident was crying uncontrollably but the berating continued.
I personally know three other adult children of former residents who also have
similar experiences and are willing to come forth.

— Verified visitor, Nov 2010