Borgess Visiting Nurse and Hospice

Our family has had the chance to meet about 15 of their staff personally. We were always so pleased with their kindness, professionalism, promptness, and attention to our concerns. Then one day toward the end of mothers care a women walked right in my house with no identification . When asked who she was she just said she was from Borgess visiting nurses. She didn't say what dept. and we had no idea anyone was coming that day . She had not called and said she "left her ID at home" I asked if she was from the PT. She didn't answer, asked where was my mom and just kept walking through my house uninvited! It went downhill from there. She was rude and demanding to both my mother and I. She obviously wasn't happy in her job. She raised her voice to both of us. It turns out it was a physical evaluation just because my mom is labeled with dementia. We informed her she was not allowed in our house again Called the co. to be sure she even was from there. Th head of the dept. said she was sorry and would talk to all in involved. When calling months later I needed to make reference to this episode and the supervisor (the same one who I spoke to much earlier) said she didn't know anything about this . They need to acknowledge and take care of their wrong doings. If you didn't have a problem before ,you sure will after this so called"mental health nurse"visits

by Verified visitor, Jan 2012