The Forum at Knightsbridge

I called to say goodnight to Mom. She is elderly, over 100. The
heat was off in the building and had been most of the day. This
happened last winter, so she expected that they would fix the boiler
and then go room-to-room to reset the units' HVAC (who knows how old
the system is, but the hallways have pretty, new paint and
furniture).

I called the Forum and was informed that the boiler was, indeed,
back up and running and that they would be checking in on every
room. That was 10 p.m. Should I make the 2-hour round trip to take
her a space heater? Mom said absolutely not. We didn't, and she
went to bed fully dressed with extra comforters.

Mom called at 7 a.m. The temperature outside was in the teens. The
temperature in her room had fallen even lower. One of the Forum
employees had JUST LEFT. There is no telling how many folks were
called in, if any, to reset HVAC equipment in the apartments.

NO SENIOR should live in a facility with a repaired boiler but NO
HEAT for 9 ADDITIONAL hours.

The management at the facility appears very good at cutting costs on
things that don't "show" BUT very poor at protecting vulnerable
senior residents.

I called the CEO (in Massachusetts). He did not return my call.

— Mary Ann Kent, Feb 2016