Scottsdale Village Square

Some of the staff are very caring and skilled. Many are not. My poor
grandmother was trying hard to get out of diapers. Too often she
would ring for help and be left waiting 15 or 20 minutes and have to
use her diaper. The for weeks the OT staff reported she was reluctant
to partake in some of the activities but that the managed to make it
work. Then out of the blue they said they were discharged her because
she refused to participate in OT. What? We were there daily, inquiring
about her progress! She was on a pureed diet for a while. The food
was horrible. The worst example is the pureed, gelatinous fish. It was
a transparent orange that tasted of nothing but smelled vaguely of
fish. I am certain there was zero caloric value, not that she would eat
it anyways. And Christmas dinner? A choice of ribs with coleslaw or a
chicken salad sandwich. Just like home. Most of the staff had no idea
of how to deal with a hearing impairment. They would move or
reposition her without warning- very scary and sometimes painful for
her! The CNA's were mostly nice to us but the nursing staff always
acted like it was an inconvenience to interact with family especially if
we asked for anything, either on her behalf like a box of tissues
for her room or if we asked about her care or progress. They were
often under-staffed- chronically so on the weekends.

— Verified visitor, Jan 2011