Hillside Center
Nursing Home Facility
810 South Broom Street, Wilmington, DE 19805
Well-known in the community, Hillside Center is nestled in a residential setting in the city of Wilmington, DE. Serving New Castle, Kent and Sussex Counties for over 20 years, Hillside Center provides LongTerm Care to residents and ShortStay Care to patients in its Transitional Care Unit.
Operated by Genesis HealthCare, which runs 507 communities in our directory.
Hillside Center is licensed for 106 beds, about typical for the area, where senior care communities in Wilmington average about 95 beds.
Federal reporting puts occupancy at about 90% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in February 2025 and recorded 20 deficiencies.
Residents receive about 4.1 hours of nursing care per day on average, including 0.6 hours from a registered nurse. Nursing staff turnover over the past year was about 45%.
The community is located in New Castle County, DE.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 35 problems at Hillside Center. None of them caused harm to a resident. 9 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure services provided by the nursing facility meet professional standards of quality.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Allow residents to self-administer drugs if determined clinically appropriate.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Reasonably accommodate the needs and preferences of each resident.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Respond appropriately to all alleged violations.
Show 12 more
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe and appropriate respiratory care for a resident when needed.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure that residents are free from significant medication errors.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, one or a few residents
Infection Control
Develop and implement policies and procedures for flu and pneumonia vaccinations.
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Could cause more than minimal harm, one or a few residents
Environmental
Make sure that a working call system is available in each resident's bathroom and bathing area.
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Minimal harm or the potential for it, widespread
Quality of Life and Care
Ensure the activities program is directed by a qualified professional.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Hillside Center offers memory care, nursing home care, hospice care, respite care, and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 106
- Occupancy 90%
- Nursing hours per resident/day 4.1
- Annual staff turnover 45%
- Last health inspection February 2025
Resident & family reviews
*FIANCE' DIED* *HILLSIDE JUST WANTS TO HAVE PATIENTS LAY THERE AND ROT AND COLLECT THEIR MEDICAL INSURANCE MONEY!!* Irene Waldron-Head of Genesis nursing homes, Ruth Graziano-Exec. Dir., Sarah Boone-Mktg. Dir., Nichelle Eggleston-S.W. Don Blustein & Carol Adomaitis-So-called Investigators & Amanda, Barbara Plummer-nurses are totally corrupt individuals! Hillside changed their name to Complete Care because of the terrible reviews on Google and other sites. Do not allow your loved ones to become a resident of terror, trauma, and abuse. They would not come when he rang his bell. He was in severe pain and they would not come or take their time getting to his room. Their excuse is they have a lot of patients. Obviously, they do not have enough staff to care for your loved one. He ended up going to the hospital because the doctors and staff grossly neglected his and other residents’ care. They denied him physical therapy and all his requests for help were ignored. The social worker said he was incompetent but he communicated with me and others. I and others are witnesses all these incidents. I desperately tried to have him transferred to another facility and even contacted a local Television station for help but the Directors lied to them and said there was a legal matter but that was untrue. The conniving staff was determined to keep him there against his will and because of this, he died on May 17th, 2021. His name is William Elgie Harris Jr. You can look up his obituary online to see that I am telling the truth. The names mentioned above are a huge disgrace to the entire state of Delaware and Healthcare facilities should be held accountable, reprimanded and prosecuted for condoning each other’s negligence, verbal and physical abuse. Nurses strong handed him and pulled on his paralyzed arm and forced him over while change his undergarments. There was metal sticking into his thigh from a wheelchair. He showed them and he was ignored. His gums were black and he had 4 green teeth. I called everyone even the Obudsman and they did nothing!! I can go on and on but if anyone has questions or wants more information, please contact MB at truthandreason@gmail.com
by MB, Jun 2022