Hillside Center
Nursing Home Facility
810 South Broom Street, Wilmington, DE 19805
Well-known in the community, Hillside Center is nestled in a residential setting in the city of Wilmington, DE. Serving New Castle, Kent and Sussex Counties for over 20 years, Hillside Center provides LongTerm Care to residents and ShortStay Care to patients in its Transitional Care Unit.
Operated by Genesis HealthCare, which runs 499 communities in our directory.
Hillside Center is licensed for 106 beds, about typical for the area, where senior care communities in Wilmington average about 89 beds.
Federal reporting puts occupancy at about 90% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Wilmington average about 2.8 stars. Its most recent standard health inspection was in February 2025 and recorded 20 deficiencies.
Residents receive about 4.1 hours of nursing care per day on average, including 0.6 hours from a registered nurse. Nursing staff turnover over the past year was about 45%.
The community is located in New Castle County, DE.
Hillside Center offers memory care, nursing home care, hospice care, respite care, and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 106
- Occupancy 90%
- Nursing hours per resident/day 4.1
- Annual staff turnover 45%
- Last health inspection February 2025
Resident & family reviews
*FIANCE' DIED* *HILLSIDE JUST WANTS TO HAVE PATIENTS LAY THERE AND ROT AND COLLECT THEIR MEDICAL INSURANCE MONEY!!* Irene Waldron-Head of Genesis nursing homes, Ruth Graziano-Exec. Dir., Sarah Boone-Mktg. Dir., Nichelle Eggleston-S.W. Don Blustein & Carol Adomaitis-So-called Investigators & Amanda, Barbara Plummer-nurses are totally corrupt individuals! Hillside changed their name to Complete Care because of the terrible reviews on Google and other sites. Do not allow your loved ones to become a resident of terror, trauma, and abuse. They would not come when he rang his bell. He was in severe pain and they would not come or take their time getting to his room. Their excuse is they have a lot of patients. Obviously, they do not have enough staff to care for your loved one. He ended up going to the hospital because the doctors and staff grossly neglected his and other residents’ care. They denied him physical therapy and all his requests for help were ignored. The social worker said he was incompetent but he communicated with me and others. I and others are witnesses all these incidents. I desperately tried to have him transferred to another facility and even contacted a local Television station for help but the Directors lied to them and said there was a legal matter but that was untrue. The conniving staff was determined to keep him there against his will and because of this, he died on May 17th, 2021. His name is William Elgie Harris Jr. You can look up his obituary online to see that I am telling the truth. The names mentioned above are a huge disgrace to the entire state of Delaware and Healthcare facilities should be held accountable, reprimanded and prosecuted for condoning each other’s negligence, verbal and physical abuse. Nurses strong handed him and pulled on his paralyzed arm and forced him over while change his undergarments. There was metal sticking into his thigh from a wheelchair. He showed them and he was ignored. His gums were black and he had 4 green teeth. I called everyone even the Obudsman and they did nothing!! I can go on and on but if anyone has questions or wants more information, please contact MB at truthandreason@gmail.com
by MB, Jun 2022