Springbrook Center
Nursing Home Facility
300 Spring Street, Westbrook, ME 04092
Springbrook Center is a multi-level facility nestled quietly off of Spring Street in Westbrook, Maine, just minutes from Portland. Springbrook offers Skilled Nursing, ShortStay Rehabilitation, LongTerm Care, and Dementia Care. We offer nursing coverage 24/7 as well as Physical, Occupational, Speech and Respiratory Therapy Services. Springbrook has an on-site Genesis physician serving as medical director, and offers a range of dining and socialization activities to ensure our Center meets the needs of every individual who walks through our door.
Operated by Genesis HealthCare, which runs 507 communities in our directory.
Springbrook Center is licensed for 123 beds, about typical for the area, where senior care communities in Westbrook average about 111 beds.
Federal reporting puts occupancy at about 94% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. The individual scores differ noticeably: 4 stars for staffing against 1 star for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in July 2024 and recorded 14 deficiencies.
Residents receive about 3.8 hours of nursing care per day on average, including 1.2 hours from a registered nurse. Nursing staff turnover over the past year was about 35%.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 30 problems at Springbrook Center. 2 findings involved harm to a resident. 13 came from investigating complaints by residents or families.
In the last three years Medicare fined this home twice, a total of $17,388. Medicare also stopped paying for new admissions once in that period.
Findings from the most recent inspection cycle
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Caused harm to a resident, one or a few residents
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, a pattern
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Show 6 more
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Nursing and Physician Services
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide or obtain dental services for each resident.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
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Could cause more than minimal harm, one or a few residents
Administration
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Springbrook Center offers memory care, nursing home care, hospice care, and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 123
- Occupancy 94%
- Nursing hours per resident/day 3.8
- Annual staff turnover 35%
- Last health inspection July 2024
Resident & family reviews
No one has shared a review of Springbrook Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.