Heritage Hall East
Nursing Home Facility
464 Main Street, Agawam, MA 01001
Heritage Hall East is conveniently located on a beautiful and unique campus setting that offers many levels of care from Skilled Nursing to Assisted Living. Whether you're here for ShortStay or an extended period, our Clinical Care Teams are focused on implementing your personalized care program to facilitate your recovery and improve your well being. We pride ourselves on outstanding customer experience and commitment to high standards of care which have earned us high customer satisfaction ratings and an excellent reputation in the community.
Operated by Genesis HealthCare, which runs 507 communities in our directory.
Heritage Hall East is licensed for 123 beds, about typical for the area, where senior care communities in Agawam average about 142 beds.
Medicare rates this community 5 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Agawam average about 3.0 stars. Its most recent standard health inspection was in March 2026 and recorded 3 deficiencies.
Residents receive about 3.7 hours of nursing care per day on average, including 0.4 hours from a registered nurse. Nursing staff turnover over the past year was about 35%.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 17 problems at Heritage Hall East. None of them caused harm to a resident. 3 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Resident Rights
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Heritage Hall East offers nursing home care, hospice care, respite care, and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 123
- Nursing hours per resident/day 3.7
- Annual staff turnover 35%
- Last health inspection March 2026
Resident & family reviews
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