Hamilton Arms Center
Nursing Home Facility
336 South West End Avenue, Lancaster, PA 17603
Hamilton Arms Center is a proud part of the Lancaster Community. Located on the west side, near Franklin and Marshall College and the downtown historic area, our patients and residents represent a cross section of true Lancaster county. Our newly renovated facility has a designated ShortStay Unit for patients that are not quite capable to return home alone after a hospital stay. Our LongTerm residents call the second floor home and enjoy various community activities. The summer weather brings our residents outside on the patio to enjoy visitors as well as our 4-legged furry therapy friends.
Operated by Genesis HealthCare, which runs 507 communities in our directory.
Hamilton Arms Center is licensed for 94 beds, about typical for the area, where senior care communities in Lancaster average about 97 beds.
Federal reporting puts occupancy at about 96% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place. That is above the Lancaster average of roughly 87%.
Medicare rates this community 3 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in September 2025 and recorded 7 deficiencies.
Residents receive about 3.3 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Communities in Lancaster average about 4.0 hours. Nursing staff turnover over the past year was about 34%.
The community is located in Lancaster County, PA.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 22 problems at Hamilton Arms Center. 1 finding involved harm to a resident. 4 came from investigating complaints by residents or families.
In the last three years Medicare fined this home 3 times, a total of $9,009.
Findings from the most recent inspection cycle
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Caused harm to a resident, one or a few residents
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Hamilton Arms Center offers memory care, nursing home care, hospice care, respite care, and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 94
- Occupancy 96%
- Nursing hours per resident/day 3.3
- Annual staff turnover 34%
- Last health inspection September 2025
Resident & family reviews
No one has shared a review of Hamilton Arms Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.