Heartland Of Charleston
Nursing Home Facility
3819 Chesterfield Avenue, Charleston, WV 25304
Heartland Of Charleston is a senior care community located in Charleston, WV. It provides nursing home care and senior living for older adults in the Charleston area. To learn more or schedule a tour, call (304) 925-4771.
Operated by CommuniCare Health, which runs 85 communities in our directory.
With 150 beds, Heartland Of Charleston is one of the larger communities in the area, senior care communities in Charleston average about 78 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 99% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place. That is above the Charleston average of roughly 87%.
Medicare rates this community 3 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in April 2026 and recorded 14 deficiencies.
Residents receive about 4.1 hours of nursing care per day on average, including 0.7 hours from a registered nurse. Communities in Charleston average about 4.8 hours. Nursing staff turnover over the past year was about 39%.
The community is located in Kanawha County, WV.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 71 problems at Heartland Of Charleston. 1 finding involved harm to a resident. 41 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $12,831.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, one or a few residents
Resident Rights
Reasonably accommodate the needs and preferences of each resident.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
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Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Show 6 more
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide enough food/fluids to maintain a resident's health.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Heartland Of Charleston offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 150
- Occupancy 99%
- Nursing hours per resident/day 4.1
- Annual staff turnover 39%
- Last health inspection April 2026
Resident & family reviews
No one has shared a review of Heartland Of Charleston yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.