White Sulphur Springs Center
Nursing Home Facility
345 Pocahontas Trail, White Sulphur Springs, WV 24986
White Sulphur Springs provides ShortStay Rehabilitation as well as LongTerm Care. We provide Physical Therapy, Speech Therapy, Occupational Therapy and Respiratory Therapy. We are located in the heart of White Sulphur Springs, which is the same hometown of the famous Greenbrier Hotel. We offer rehabilitation services in our new gym, which opened in February 2011. We also offer made-to-order breakfast and a cafe-style lunch in our newly renovated dining room.
Operated by Genesis HealthCare, which runs 507 communities in our directory.
White Sulphur Springs Center is licensed for 68 beds.
Federal reporting puts occupancy at about 96% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 3 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in September 2025 and recorded 10 deficiencies.
Residents receive about 3.1 hours of nursing care per day on average, including 0.8 hours from a registered nurse. Nursing staff turnover over the past year was about 23%.
The community is located in Pocahontas County, WV.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 45 problems at White Sulphur Springs Center. 4 findings involved harm to a resident, including 4 that put residents in immediate danger. 3 came from investigating complaints by residents or families.
In the last three years Medicare fined this home 4 times, a total of $59,233.
Findings from the most recent inspection cycle
-
Put residents in immediate danger, a pattern
Nutrition and Dietary
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
-
Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
-
Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
-
Could cause more than minimal harm, a pattern
Resident Rights
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
-
Could cause more than minimal harm, a pattern
Nutrition and Dietary
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
-
Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
-
Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
-
Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Show 2 more
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
White Sulphur Springs Center offers assisted living, memory care, nursing home care, hospice care, respite care, and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 68
- Occupancy 96%
- Nursing hours per resident/day 3.1
- Annual staff turnover 23%
- Last health inspection September 2025
Resident & family reviews
No one has shared a review of White Sulphur Springs Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.