Shenandoah Center
Nursing Home Facility
50 Mulberry Tree Street, Charles Town, WV 25414
Shenandoah Center is located in scenic and historical Charles Town, West Virginia. Minutes away from the downtown area, there are many conveniences available for family members and visitors such as: restaurants, hotels and close to Route 340 and Route 9 that makes commuting quick and easy. Our Center prides itself on its wonderful views, friendly and knowledgeable staff and our relaxed and welcoming atmosphere. Our staff makes sure everyone feels at home during their time here.
Operated by Genesis HealthCare, which runs 507 communities in our directory.
Shenandoah Center is licensed for 78 beds, about typical for the area, where senior care communities in Charles Town average about 67 beds.
Federal reporting puts occupancy at about 96% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in March 2026 and recorded 9 deficiencies.
Residents receive about 3.0 hours of nursing care per day on average, including 0.9 hours from a registered nurse. Nursing staff turnover over the past year was about 42%.
The community is located in Berkeley County, WV.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 53 problems at Shenandoah Center. 4 findings involved harm to a resident, including 3 that put residents in immediate danger. 3 came from investigating complaints by residents or families.
In the last three years Medicare fined this home 4 times, a total of $48,469.
Findings from the most recent inspection cycle
-
Could cause more than minimal harm, a pattern
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
-
Could cause more than minimal harm, a pattern
Administration
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
-
Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
-
Could cause more than minimal harm, one or a few residents
Resident Rights
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
-
Could cause more than minimal harm, one or a few residents
Resident Rights
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care or services that was trauma informed and/or culturally competent.
-
Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
Show 1 more
-
Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Shenandoah Center offers assisted living, memory care, nursing home care, hospice care, and respite care.
Facility details
- Beds / units 78
- Occupancy 96%
- Nursing hours per resident/day 3.0
- Annual staff turnover 42%
- Last health inspection March 2026
Resident & family reviews
No one has shared a review of Shenandoah Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.