Canterbury Center
Nursing Home Facility
80 Maddex Drive, Shepherdstown, WV 25443
Canterbury Center is located in the eastern panhandle of West Virginia in Shepherdstown. Canterbury Center offers both LongTerm Care and ShortStay Rehabilitation. Most ShortStay patients are recovering after a surgery or illness or need support with maintenance of a chronic illness. We offer Physical, Speech and Occupational Therapy in our new rehabilitation gym built in 2008. Our mission is to improve the lives we touch through the delivery of high-quality health care and everyday compassion. This is woven into the fabric of everything we do. Meals are served restaurant-style in our beautiful dining room. The Center employs nearly 80 staff members to meet the needs of our patients. In 2010, more than 90% of our patients and residents said they would recommend Canterbury Center as an excellent choice for care!
Operated by Genesis HealthCare, which runs 507 communities in our directory.
Canterbury Center is licensed for 62 beds, about typical for the area, where senior care communities in Jefferson County average about 66 beds.
Federal reporting puts occupancy at about 98% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in March 2025 and recorded 22 deficiencies.
Residents receive about 3.1 hours of nursing care per day on average, including 1.1 hours from a registered nurse. Nursing staff turnover over the past year was about 55%.
The community is located in Jefferson County, WV.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 71 problems at Canterbury Center. 2 findings involved harm to a resident, including 1 that put residents in immediate danger. 16 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, a pattern
Nursing and Physician Services
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Keep residents' personal and medical records private and confidential.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Respond appropriately to all alleged violations.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe and appropriate respiratory care for a resident when needed.
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Could cause more than minimal harm, one or a few residents
Nursing and Physician Services
Post nurse staffing information every day.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Dispose of garbage and refuse properly.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Canterbury Center offers assisted living, memory care, nursing home care, hospice care, respite care, and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 62
- Occupancy 98%
- Nursing hours per resident/day 3.1
- Annual staff turnover 55%
- Last health inspection March 2025
Resident & family reviews
No one has shared a review of Canterbury Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.